Lesson summary
Compare general Copilot chat with focused agent experiences. Learn when a flexible conversation is enough and when a repeatable business workflow needs a purpose-built agent.
Key ideas
- Chat is best for broad, exploratory, or one-off assistance.
- Agents are better when a task has a defined role, repeatable steps, and a business outcome.
- Context, permissions, and the app where the user is working still shape the answer.
- AB-730 scenarios often ask which Copilot experience fits the job, not which one sounds most advanced.